disclosure-policy

COORDINATED VULNERABILITY DISCLOSURE POLICY

Based on the ETSI TR 103 838 standard

CVD POLICY

At SwipBox, we are committed to maintaining the security and privacy of our users. We recognize the valuable role that security researchers play in identifying vulnerabilities and are dedicated to working with the community to address potential security issues.

This Coordinated Vulnerability Disclosure (CVD) policy (hereinafter, the “Policy”) applies to any vulnerabilities you are considering reporting to us. We recommend reading it fully before you report a vulnerability and always act in compliance with it. This policy is based on the ETSI TR 103 838 standard.

We value those who take the time and effort to report security vulnerabilities under the conditions described in this Policy. However, we do not offer rewards for vulnerability disclosures.

REPORTING

If you believe you have found a security vulnerability

Please submit your report to us using one of the following emails:

security@swipbox.com
To report a vulnerability in customer offering (product / mobile app / web app) or in domains (web sites).

Security Contact Information

Preferred Language: English

Security Configuration: https://www.swipbox.com/.well-known/security.txt

Encryption: PGP key available (87E04F67)

PGP Fingerprint: 1DC9 5D14 D2A2 F67F FC43 7D9D 45C8 5FC4 87E0 4F67

Your report should contain the following information about the vulnerability:

These should be benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

WHAT TO EXPECT?

After you have submitted your report

We will acknowledge your report within three (3) working days and aim to triage your report within ten (10) working days. We will also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every fourteen (14) days. This allows our teams to focus on the remediation.
We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers vulnerability adequately.
Once your vulnerability has been resolved, we welcome requests to disclose your report. We would like to unify guidance to affected users, so please do continue to coordinate public release with us.

GUIDANCE

Do not:

Break any applicable law or regulations;
Access unnecessary, excessive or significant amounts of data;
Modify data in the Swipbox's systems or services;
Use high-intensity invasive or destructive scanning tools to find vulnerabilities;
Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests; and/or
Disrupt Swipbox's services or systems.