The showroom is located in the Kolding Storcenter shopping mall, where customers can pick up packages they have ordered online, try on their new items and even return some items to the stores in the mall, if the online store has a physical store there.
Allan Kaczmarek, CEO of SwipBox, says: "When people go to malls and shop, for example, on Black Friday, physical stores can grab their attention. With parcel lockers, the physical stores automatically get an extra chance to draw in shoppers, when they go to the mall to collect their great Black Friday deals from the parcel lockers.”
The increased number of parcel lockers can help bridge the gap between offline and online shopping. SwipBox says that this omnichannel approach can provide customer satisfaction and exceed customers’ expectations.
Parcel locker networks and showrooms like this are possible because one of the features of the SwipBox Infinity parcel lockers is that they are able to stand everywhere, both inside and outside – this means customers can easily pick up the growing number of parcels bought online in a convenient and easy way.
Lotte Vestergaard Skou, Center Manager of DEAS A/S, says: "We are very pleased with Nærboks. Our daily focus is on creating the best possible customer experience and increasing convenience – and Nærboks fits in perfectly with our concept. The showroom makes it easy for customers as they can pick up their parcel on their way to or from work or drop in while shopping. But the showroom doesn’t only increase the convenience for customers – employees can choose to have their parcels delivered to the Nærboks parcel lockers and easily and quickly pick up their parcel after work.”
So far 2,000 SwipBox Infinity parcel lockers have been rolled out in Denmark – this number will increase to 10,000. The increased capacity of the Nærboks network will allow even more Danes the opportunity to pick up their parcels through the network.